Contact Us
CONTACT LUMTIVA
We're Here to Help
From choosing the right skincare essential to questions about an existing order, shipping, tracking, returns or after-purchase support, our team is here to make your Lumtiva experience clear, straightforward and easy to navigate.
CUSTOMER SUPPORT
Support before, during and after your order.
Lumtiva brings together thoughtfully considered skincare essentials for cleansing, hydration, daily moisturizing, targeted care and personal self-care routines.
If you need help understanding a product, checking an order, locating tracking information, arranging a return or resolving an issue with an item you received, please contact our Customer Support Team.
When contacting us about an existing purchase, including your order number and the email address used at checkout will usually help us locate the relevant information more quickly.
CONTACT DETAILS
Get in touch with Lumtiva.
9:00 AM–6:00 PM Pacific Time
ORDER ASSISTANCE
What to include when you contact us.
Help us locate your order quickly.
For questions about an existing purchase, please include as much relevant information as possible.
- Your order number
- The email address used at checkout
- A short explanation of your question or request
- Photos when an item is damaged, defective, incorrect or materially different from its description
Questions about delivery or tracking.
Orders are typically prepared for shipment within 1–3 business days.
Once available, shipment and tracking details will be provided through the applicable order communication. Carrier tracking may require some time to display its first update.
If your shipment appears unusually delayed, contact us with your order number so our team can review the available shipping information.
Return support when something isn't right.
Eligible purchases may be requested for return within 30 days of delivery, subject to the requirements and exclusions stated in our Return Policy.
Before sending a return, contact service@lumtiva.com so our team can review your request and provide the appropriate return instructions.
Please do not send merchandise to an address that has not been provided or confirmed for your return.
Refunds, changes and cancellations.
When an item arrives damaged, defective or incorrect, contact us promptly with your order details and supporting photos where appropriate.
Approved refunds are generally returned to the original payment method. Processing time after approval can vary depending on your bank, card issuer or payment provider.
If you need to change or cancel an order, contact us as soon as possible. Changes may no longer be possible after fulfillment has begun.
PRODUCT QUESTIONS
Need help choosing a Lumtiva essential?
Cleansing & Preparation
Questions about cleansing products, product textures,
usage instructions or preparing your daily routine.
Hydration & Moisturizing
Ask about moisturizing essentials, product information,
ingredients and general skincare use.
Serums & Targeted Care
Contact us for details about product features,
directions for use and how an item fits
into your skincare routine.
Daily Skincare Rituals
We can help clarify product instructions,
recommended application steps and general
product-care information.
Beauty & Self-Care
Ask about everyday beauty essentials,
product-specific information and
general usage guidance.
NEED ASSISTANCE?
Send us a message and our team will help with the next step.
For order-related requests, please include your order number and the email address used at checkout whenever possible.
EMAIL LUMTIVA