Lumtiva is an online store offering thoughtfully designed everyday products for families, children and everyday home routines.

References to “Lumtiva,” “we,” “us” or “our” refer to the Lumtiva online store and its services.

You must have the legal capacity required under applicable law to enter into a transaction through our store.

You agree to use the website only for lawful purposes and in a manner that does not interfere with its security, operation or availability.

You may not:

• Use the website for unlawful activity
• Transmit malicious software or harmful code
• Attempt unauthorized access to systems or accounts
• Interfere with website security
• Provide fraudulent or misleading information
• Violate the rights of Lumtiva or another person

We aim to describe and display Lumtiva products as clearly and accurately as reasonably possible.

Product descriptions may include dimensions, materials, colors, features, care instructions and intended uses.

Actual product appearance may vary slightly due to screen settings, lighting, photography, manufacturing tolerances or normal material variations.

Customers should review product information carefully before completing a purchase.

Product prices are displayed on our website and confirmed during checkout.

Prices may change from time to time without prior notice, but changes will not ordinarily affect orders already accepted by us.

Applicable taxes, shipping charges or other fees will be displayed or calculated during checkout where applicable.

We may correct obvious pricing or listing errors where permitted by applicable law.

Lumtiva may occasionally offer promotional prices, discount codes, bundles or other special offers.

Promotions may be subject to:

• Eligibility requirements
• Promotional periods
• Product exclusions
• Quantity limitations
• Minimum purchase requirements
• Other conditions displayed with the offer

Unless otherwise stated, promotional offers may not be combined or applied retroactively.

When you submit an order, you are offering to purchase the selected products subject to these Terms and the information displayed during checkout.

We may decline or cancel an order where reasonably necessary, including because of:

• Product unavailability
• Payment authorization problems
• Incorrect order information
• Obvious pricing or listing errors
• Suspected fraud or unauthorized activity

If we cancel an order after payment has been collected, an appropriate refund will be issued.

Available payment methods are displayed during checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method and authorize the applicable payment provider to process the amount shown at checkout.

Payment processing may be provided by independent third-party payment providers.

Orders are generally processed within 1–3 business days.

Estimated U.S. delivery is generally 5–10 business days after processing, depending on destination and carrier conditions.

Orders may be fulfilled from different fulfillment locations depending on product availability and destination.

Eligible orders with a merchandise subtotal of US$39 or more generally qualify for free shipping where the offer is available.

You are responsible for providing complete and accurate shipping information when placing an order.

Please review the recipient name, street address, apartment or unit number, postal code and contact information before completing checkout.

If you discover an error, contact us as soon as possible. Changes cannot be guaranteed after processing or fulfillment has begun.

If you need to change or cancel an order, please contact service@lumtiva.com as soon as possible.

Cancellation requests should preferably be submitted within 24 hours of purchase.

Because orders may begin processing quickly, changes and cancellations cannot be guaranteed.

If an order has already shipped, the applicable return procedure will generally need to be followed after delivery.

Eligible products may be requested for return within 30 days of delivery.

Returns must be authorized by Lumtiva before products are sent back.

Return eligibility may depend on the product's condition, use, packaging and the reason for the return.

Approved refunds are generally issued to the original payment method.

Please review our Return Policy for complete return and refund requirements.

If an item arrives damaged, defective, incomplete or incorrect, please contact service@lumtiva.com within 7 days of delivery.

Please provide:

• Your order number
• A description of the problem
• Clear photographs or video where appropriate
• Relevant packaging or shipping-label photographs

We will review the information and determine an appropriate resolution under our policies and applicable law.

We make reasonable efforts to keep information on lumtiva.com accurate and current.

However, website content may occasionally contain typographical, technical, pricing, product or availability errors.

Where permitted by applicable law, we may correct or update inaccurate information when reasonably necessary.

The Lumtiva website and its content, including logos, photographs, graphics, product descriptions, text, layouts and design elements, are owned by or licensed to Lumtiva or applicable licensors.

Such materials may be protected by copyright, trademark and other intellectual property laws.

You may not reproduce, distribute, modify, publish or commercially exploit protected website content without authorization except where permitted by law.

When communicating with Lumtiva or submitting content through the website, you must not submit unlawful, threatening, fraudulent, malicious or infringing material.

Information submitted through customer-support communications may be used as reasonably necessary to respond to requests, investigate order issues and provide customer service, subject to our Privacy Policy.

Lumtiva may rely on third-party service providers for website hosting, payment processing, fulfillment, shipping, analytics, communications and other operational functions.

These providers may operate under their own terms, privacy practices and service conditions where applicable.

Our website may contain links to websites or services operated independently by third parties.

These links may be provided for convenience or to support website functionality.

Lumtiva does not control independent third-party websites, and your use of them may be subject to their own terms and privacy policies.

Our collection and use of personal information is described in the Lumtiva Privacy Policy and related privacy notices.

Please review our Privacy Policy and Your Privacy Choices page for information about personal information, privacy practices and applicable choices or rights.

We aim to keep lumtiva.com and our online services reasonably available.

However, uninterrupted or completely error-free operation cannot always be guaranteed.

Website availability may occasionally be affected by maintenance, updates, hosting interruptions, internet or network conditions, security events or other technical circumstances.

To the maximum extent permitted by applicable law, Lumtiva's website and online services are provided on an “as available” basis.

Nothing in these Terms excludes warranties, statutory rights, guarantees or consumer protections that cannot lawfully be excluded or limited.

Product-specific representations are governed by the information presented for the applicable product and by applicable consumer protection laws.

To the maximum extent permitted by applicable law, Lumtiva will not be responsible for indirect, incidental, special or consequential losses solely to the extent that such liability may lawfully be limited.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.

Nothing in these Terms limits statutory consumer rights, guarantees or remedies that cannot legally be excluded or restricted.

We may take reasonable measures to protect Lumtiva, our customers, website and business from suspected fraud, abuse, unauthorized transactions or misuse.

These measures may include reviewing transactions, requesting additional information, limiting website access, declining an order or canceling a transaction where reasonably necessary.

You must not use the website, customer accounts, payment systems or promotional offers for fraudulent, deceptive or unauthorized purposes.

We may update these Terms of Service from time to time to reflect changes to our website, products, services, business practices or applicable requirements.

The updated version will be posted on this page together with a revised “Last Updated” date.

Where additional notice or consent is required by applicable law, we will provide it as required.

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the extent necessary to make it enforceable where permitted by law.

If it cannot be made enforceable, it will be treated as separated from these Terms without affecting the validity of the remaining provisions.

A failure or delay by Lumtiva in exercising or enforcing any right or provision under these Terms does not automatically constitute a waiver of that right or provision.

Any waiver must be expressly made by an authorized representative where required and applies only to the circumstances for which it is given.

These Terms apply subject to mandatory laws and consumer protections that may apply based on your location and the circumstances of your purchase.

Nothing in these Terms is intended to exclude, restrict or limit statutory consumer rights, guarantees or remedies that cannot lawfully be waived, excluded or limited.

Customers in different countries, states or regions may have additional mandatory rights under applicable consumer protection laws.