Lumtiva orders are generally processed within 1–3 business days after an order has been successfully placed.

Processing time is separate from shipping time. During this stage, your order is prepared, checked and arranged for shipment before being handed over to the relevant delivery provider.

Business days generally exclude weekends and applicable public holidays.

After processing, estimated delivery is generally 5–10 business days.

Delivery estimates are not guaranteed arrival dates. Actual transit time can vary according to destination, carrier conditions, customs processing, weather, public holidays, seasonal order volume and other circumstances outside our direct control.

International or remote destinations may require additional transit time.

Lumtiva serves customers in multiple markets worldwide and may use a multi-location fulfillment model.

Orders may be prepared and shipped from different fulfillment facilities or third-party fulfillment partners depending on inventory availability, destination, product type and operational requirements.

Because our collection includes multiple product categories, items within the same order may occasionally be fulfilled separately.

Eligible orders with a merchandise subtotal of US$39 or more qualify for complimentary standard shipping.

If any shipping charge applies to an order, the applicable amount will be displayed during checkout before payment is completed.

When tracking becomes available for your shipment, the relevant tracking information will be provided through the applicable order communication.

After a shipment has been dispatched, carrier systems may require some time before the first tracking event appears.

If tracking remains unchanged for an unusually long period, contact service@lumtiva.com with your order number and our support team can review the available shipment information.

Please review your shipping information carefully before submitting an order.

If you notice an incorrect or incomplete shipping address, contact us at service@lumtiva.com as soon as possible.

We will make a reasonable effort to assist before fulfillment begins, but address changes cannot be guaranteed once an order has entered processing or shipment.

If you need to change or cancel an order, contact service@lumtiva.com as soon as possible.

We will make a reasonable effort to accommodate eligible requests before fulfillment begins. However, once an order has entered processing, fulfillment or shipment, a change or cancellation may no longer be possible.

If an order can no longer be cancelled, the applicable return process may need to be used after delivery.

Although we aim to keep orders moving as efficiently as possible, occasional delays may occur.

Potential causes can include:

• Carrier service disruptions
• Severe weather conditions
• Public holidays
• Unusually high shipping volumes
• Customs or international processing
• Destination-specific delivery conditions
• Other circumstances outside our direct control

If your order appears significantly delayed, contact our support team with your order number. We will review the available tracking and shipment information and help determine the appropriate next step.

If tracking shows an unexpected delivery issue, has not updated for an extended period, or your package has not arrived within the expected timeframe, contact service@lumtiva.com.

Please include:

• Your order number
• The email address used for the order
• A brief explanation of the delivery concern
• Any relevant tracking information you have available

Our team will review the available order and shipment information and, where appropriate, work with the relevant carrier or fulfillment provider to determine the next step.

A tracking status showing “Delivered” does not automatically prevent us from reviewing a delivery concern. If you cannot locate a package marked as delivered, contact us so the available information can be reviewed.

If an item arrives damaged, defective, incorrect or materially different from its product description, contact service@lumtiva.com as soon as possible.

Please provide your order information together with clear photographs of the product and packaging when relevant.

After reviewing the issue, our support team will provide the appropriate next steps in accordance with the applicable order and return policies.