You can use the order information provided in your confirmation and shipping emails to follow your purchase.

If you need additional assistance, contact us with your order number and the email address used when placing the order.

Please contact us as soon as possible if you need to change your order.

We can try to help before the order enters fulfillment. Once an order has been processed or shipped, changes may no longer be possible.

Cancellation requests should be submitted as soon as possible, preferably within 24 hours of purchase. We'll do our best to accommodate your request before fulfillment.

If the order has already been processed or shipped, our standard return process may apply instead.

Please contact our customer care team and provide your order number along with a description or photo of the item received.

We'll review the order and provide the appropriate next steps.

Yes. Lumtiva offers complimentary shipping on qualifying orders of US$39 or more.

Shipping availability and methods may vary depending on the destination and order.

Lumtiva serves customers in multiple markets worldwide. Available destinations and shipping options are displayed during checkout.

Certain destinations may have carrier, customs or other transportation restrictions.

Orders are generally processed within 1–3 business days. After processing, estimated delivery is generally 5–10 business days.

Delivery may vary depending on the destination, shipping method and carrier conditions. Estimated dates are not guaranteed arrival dates.

When tracking is available for your shipment, tracking details will generally be provided through your shipping confirmation.

Carrier tracking information may take some time to update after the package enters transit.

Eligible purchases may be requested for return within 30 days of delivery.

Please review our Return Policy for the applicable requirements, exclusions and return instructions before sending an item back.

Contact our customer care team before sending the product back. Include your order number and a short explanation of your return request.

Our team will review your request and provide the appropriate return instructions.

Return eligibility depends on the product type, condition and applicable hygiene requirements.

Opened or used skincare products may not qualify for a standard return, subject to applicable consumer protection laws.

Contact us before returning an opened product so we can review your particular situation.

Once an eligible return has been received and reviewed, an approved refund will generally be issued to the original payment method.

After issuance, please allow approximately 5–10 business days for your payment provider to post the funds.

We do not currently offer direct exchanges.

You may request a return for an eligible product and place a separate order for the item you prefer.

Product-specific information may be provided on the relevant product page, packaging or accompanying materials.

If you need additional guidance, contact our customer care team and tell us which Lumtiva product you have.

Storage and care requirements may vary depending on the product and formulation. Follow the instructions on the product label.

Unless otherwise directed, keep skincare products properly closed and avoid exposing them to excessive heat or direct sunlight.

Suitability depends on the individual product, its ingredients and your personal skin needs.

Review the product description, ingredients and directions before use. If you have sensitive skin or known ingredient allergies, consider patch testing as appropriate.

Please contact us within 7 days of delivery and include your order number and photographs showing the issue when possible.

We'll review the situation and provide the appropriate instructions or resolution.

Available payment methods are displayed during checkout and may vary depending on your location and the payment options supported for your order.

Payment processing is handled through payment services available through our Shopify-powered checkout and applicable payment providers.

Lumtiva does not ask customers to send complete card numbers or payment passwords by email.

A payment may be declined for reasons determined by your bank, card issuer or payment provider.

Please verify your payment information or contact your payment provider if the issue continues.

Account requirements and checkout options may vary depending on the current store configuration.

Follow the checkout instructions shown when placing your order.

We use personal information as necessary to provide our services, process orders, communicate with customers and operate our website, subject to our Privacy Policy.

For more information, please review our Privacy Policy.

Privacy-related questions can be sent to:

service@lumtiva.com