Eligible products may be requested for return within 30 days of delivery.

All returns must be authorized before they are shipped back. Please contact our customer support team before sending merchandise so we can review the request and provide the appropriate instructions.

To qualify for a return, the product must be:

• Unused, unwashed, uninstalled and in the condition received.
• Free from scratches, stains, odors, food residue, water marks, assembly marks or other signs of use.
• Complete with original packaging, instructions, accessories, hardware, protective films, labels and seals where applicable.
• Accompanied by proof of purchase, such as an order number or receipt.

The following items are generally not eligible for return:

• Products that have been used, washed, installed, assembled, modified or damaged after delivery.
• Final-sale items, gift cards, free promotional items and personalized products.
• Opened consumables, cleaning refills or hygiene-sensitive products where applicable.
• Products missing components, packaging, manuals, accessories or included hardware.
• Products damaged by misuse, improper installation, failure to follow instructions or normal wear and tear.

Please complete the following steps before returning an item:

1. Email service@lumtiva.com with your order number and reason for return.
2. Wait for return authorization and instructions from our support team.
3. Pack the complete product securely, using the original packaging whenever possible.
4. Ship the return using a trackable shipping service and keep your shipping receipt and tracking information.

Customers are generally responsible for return shipping costs unless the return is caused by a verified error on our part, such as receiving an incorrect, defective or damaged item.

Original shipping charges are nonrefundable except where required by applicable law or where the return results from our verified error.

Any shipping fees associated with an approved return will be explained in the return instructions.

If your order arrives damaged, defective, incomplete or incorrect, contact service@lumtiva.com within 7 days of delivery.

After reviewing the information, we may offer replacement parts, a replacement product or a refund, depending on the circumstances.

Please do not discard the product, packaging or included components before receiving instructions from our customer support team.

Once an authorized return is received, it will be inspected.

If a returned product does not meet the requirements of this policy, the refund may be reduced or declined where permitted by applicable law.

We will notify you if there is an issue with the condition of the returned product.

If the return is approved, the refund will be issued to the original payment method.

Please allow approximately 5–10 business days after the refund is issued for your bank, card issuer or payment provider to post the funds to your account.

Actual posting times depend on the payment provider and are outside Lumtiva’s direct control.

We do not currently offer direct exchanges.

If you would like a different product, size, style or version, you may return an eligible item for a refund and place a new order separately.

If the expected refund processing period has passed:

1. Check the original payment account used for the purchase.
2. Contact your card issuer, bank or payment provider.
3. Ask whether the refund is still pending or processing.
4. If the payment provider cannot locate the refund, contact service@lumtiva.com with your order number.

We can help confirm the refund date and payment method used for the refund.

We begin processing orders quickly.

Cancellation requests should be sent to service@lumtiva.com within 24 hours of purchase.

Cancellation requests are not guaranteed because processing or fulfillment may begin shortly after an order is placed.

If an order has already been fulfilled or shipped, it cannot normally be canceled and must follow the standard return process after delivery.

Products may include fitted inserts, protective components, accessories, hardware, packaging or product-specific instructions.

Please keep all packaging and included components until you are certain that the product is suitable and works as expected.

Missing components, damaged packaging, signs of installation or damage occurring after delivery may affect return eligibility or the amount refunded where permitted by law.

Nothing in this policy limits any consumer rights that cannot legally be excluded or restricted.

Market-specific consumer protections, statutory cooling-off periods or other mandatory rights apply where required by applicable law.

Do not send returns to our registered business address without prior authorization.

Approved returns must be sent only to the return address provided by our customer support team after your return request has been reviewed.

Return locations may vary depending on the product, fulfillment location and destination.

Contact service@lumtiva.com for return authorization and the correct return instructions.