When you place an order through Lumtiva, you are offering to purchase the selected products subject to these Terms Of Purchase.

Before submitting an order, please review the products, quantities, shipping information and payment details shown during checkout.

You are responsible for providing accurate and complete information when placing an order.

After an order is submitted, an order confirmation may be sent to the email address provided during checkout.

An order confirmation acknowledges that we have received your order. It does not necessarily mean that fulfillment has been completed or that the order has shipped.

If additional information is required before fulfillment, our support team may contact you using the contact details associated with the order.

Customers are responsible for reviewing the information entered during checkout, including:

• Product selection and quantity
• Recipient name
• Email address
• Shipping address
• Contact information
• Payment information

If you discover an error after placing your order, contact service@lumtiva.com as soon as possible.

Orders are generally processed within 1–3 business days after successful placement.

Product availability can change between the time an item is displayed online and the time an order is processed.

If a product becomes unavailable or cannot reasonably be fulfilled, we may contact you regarding the affected item and provide the appropriate next step.

Where appropriate, this may include cancellation of the affected item and a refund to the original payment method.

Product prices are displayed on the applicable product page and during checkout.

Prices, promotions and product availability may change from time to time.

The amount presented during checkout before payment is completed is the amount applicable to that order, subject to any corrections required for an obvious technical, typographical or pricing error.

Promotional offers, discount codes and special pricing may be subject to additional conditions shown with the applicable promotion.

Unless otherwise stated, promotional offers:

• Apply only during the stated promotional period
• May apply only to eligible products or orders
• May not be combined with certain other offers
• May be subject to minimum purchase requirements

Discounts have no cash value and cannot normally be applied retroactively to completed purchases.

Available payment methods are displayed during checkout.

By submitting payment information, you represent that you are authorized to use the selected payment method for the purchase.

Payment processing may be handled through Shopify and applicable third-party payment providers.

Lumtiva does not require customers to send complete payment card information by email.

Applicable taxes or other charges may be calculated and displayed during checkout where required.

The amount and treatment of taxes may depend on the order, destination and applicable legal requirements.

Orders are generally processed within 1–3 business days.

Processing time is separate from delivery time and may include order preparation, product checks and arranging the shipment with the applicable fulfillment facility.

Business days generally exclude weekends and applicable public holidays.

After processing, estimated delivery is generally 5–10 business days.

Delivery times are estimates rather than guaranteed arrival dates and can be affected by carrier operations, weather, holidays, destination conditions and other circumstances outside our direct control.

Lumtiva may use a multi-location fulfillment model to serve customers efficiently.

Products may be prepared and shipped from different fulfillment facilities or third-party fulfillment partners depending on inventory, destination and operational requirements.

Items from the same order may occasionally arrive in separate shipments.

Eligible orders with a merchandise subtotal of US$39 or more qualify for complimentary standard shipping.

If a shipping charge applies, the applicable amount will be shown during checkout before payment is completed.

When tracking information becomes available, it may be provided through the applicable order or shipment communication.

Carrier systems can require additional time after dispatch before the first tracking event becomes visible.

Customers are responsible for providing complete and accurate delivery information.

Please review apartment or unit numbers, postal codes, recipient names and other address details before submitting an order.

If an address correction is required, contact us as soon as possible. Changes cannot be guaranteed after fulfillment has begun.

Cancellation requests should be sent to service@lumtiva.com within 24 hours of purchase.

We will make a reasonable effort to assist, but cancellation or modification requests are not guaranteed because processing may begin shortly after an order is placed.

Once an order has been fulfilled or shipped, the standard return process may need to be followed after delivery.

Eligible products may be requested for return within 30 days of delivery.

Returns must be authorized before merchandise is sent back. Customers should contact our support team first to receive the applicable return instructions.

Return eligibility depends on the product condition and the requirements described in our Return Policy.

Customers are generally responsible for return shipping costs unless the return results from a verified error on our part, such as an incorrect, defective or damaged item.

Applicable return shipping instructions will be provided when a return request is reviewed and authorized.

If an order arrives damaged, defective, incomplete or incorrect, contact service@lumtiva.com within 7 days of delivery.

Please keep the product and relevant packaging until our support team has reviewed the issue and provided instructions.

Approved refunds are issued to the original payment method.

After a refund is issued, please allow approximately 5–10 business days for the bank, card issuer or payment provider to post the funds.

Actual posting times depend on the applicable payment provider and are outside Lumtiva's direct control.

We make reasonable efforts to keep product information and availability current, but availability can change.

If an ordered item becomes unavailable before fulfillment, we may contact you regarding the affected product and, where appropriate, cancel and refund that portion of the order.

We aim to present product descriptions, images, dimensions, features and other information as clearly as reasonably possible.

Minor variations in color or appearance may occur because of screen settings, lighting, manufacturing tolerances, materials or other normal product variations.

Customers should review product information and dimensions before completing a purchase.

Customers should use products in accordance with the applicable product instructions and intended purpose.

Where a product includes installation, cleaning, care, age-related or safety guidance, customers should review that information before use.

Products should not be modified or used in a way that is inconsistent with their intended function.

Nothing in these Terms Of Purchase limits consumer rights that cannot legally be excluded or restricted.

Mandatory market-specific consumer protections apply where required by applicable law.

Purchases made through Lumtiva may also be subject to other applicable policies published on our website, including our:

These policies should be read together where they apply to a purchase or use of the website.

We may update these Terms Of Purchase from time to time to reflect changes to our store operations, policies, services or applicable requirements.

The version published on this page at the time of purchase will generally apply to that transaction, subject to applicable law.