Depending on how you interact with Lumtiva, we may collect personal information including:

• Name, email address and telephone number
• Billing and shipping addresses
• Order, transaction and delivery information
• Payment status and purchase history
• Account information and saved preferences
• Products viewed, searches and shopping cart activity
• IP address, browser, device and operating system information
• Approximate location and website interaction information
• Customer support communications
• Reviews, photographs, survey responses and other content you submit

We may collect personal information:

• Directly from you when you place an order, create an account, subscribe, submit a form or contact us
• Automatically through cookies, pixels, log files and similar technologies
• From service providers and business partners used to operate our store

These providers may include Shopify, payment processors, fulfillment providers, shipping carriers, analytics services, advertising partners and customer support providers.

We may use personal information to:

• Provide and operate the Lumtiva online store
• Process payments and transactions
• Prepare, fulfill and deliver orders
• Send order confirmations and shipping updates
• Respond to customer support requests
• Maintain customer accounts and preferences
• Personalize and improve your shopping experience
• Detect fraud and protect customer accounts
• Troubleshoot technical or operational issues
• Measure website and store performance
• Understand customer interests
• Improve products, services and store functionality
• Send marketing communications where permitted
• Measure advertising effectiveness
• Comply with legal obligations
• Protect our rights and the rights of others

Where applicable law requires a legal basis for processing personal information, we may rely on:

• Performance of a contract with you
• Compliance with legal obligations
• Our legitimate business interests
• Protection of vital interests
• Your consent

The applicable legal basis depends on the information involved, the purpose of processing and the relevant jurisdiction.

Where permitted by law, Lumtiva may send promotional emails or other marketing communications.

You can unsubscribe from promotional email using the unsubscribe link contained in the applicable message.

Unsubscribing from promotional communications does not stop necessary transactional or service communications.

Lumtiva and our service providers, including Shopify, may use cookies, pixels, local storage and similar technologies.

These technologies may help us:

• Operate and secure the store
• Remember preferences and shopping choices
• Maintain shopping cart functionality
• Analyze website traffic and performance
• Personalize content
• Support advertising and marketing
• Measure advertising effectiveness

We may disclose personal information to service providers that help us operate Lumtiva.

• Ecommerce hosting providers
• Payment processors
• Fraud prevention providers
• Fulfillment partners
• Shipping carriers
• Customer support providers
• Analytics providers
• Marketing and advertising providers
• Information technology providers
• Professional advisers

We may also disclose information where required by law, legal process or where reasonably necessary to protect legal rights, security, safety or property.

Our online store is hosted by Shopify.

Shopify processes personal information in order to provide and improve its ecommerce platform and related services.

When you interact with our store, Shopify may process customer information in accordance with its own privacy terms and policies.

Shopify's own privacy information may provide additional details regarding its processing practices.

Some disclosures involving advertising cookies, tracking technologies or identifiers may be considered a “sale,” “sharing,” or use for targeted advertising under certain privacy laws, even where no money is exchanged.

Where required by applicable law, available opt-out methods may include:

• Cookie settings
• Privacy preference tools
• Our Your Privacy Choices page where available
• Recognized browser-based signals such as Global Privacy Control

Personal information may be disclosed, transferred or otherwise processed in connection with:

• A proposed or completed merger
• Financing
• Acquisition
• Corporate reorganization
• Insolvency proceedings
• Sale of business assets
• Transfer to an affiliate or successor

We may also preserve or disclose information when reasonably necessary to comply with law, respond to lawful legal process, investigate suspected fraud, prevent abuse or security incidents, or protect the rights and safety of customers, Lumtiva or others.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information to:

• Provide our Services
• Complete and document transactions
• Maintain accounting and tax records
• Resolve disputes
• Prevent fraud
• Enforce agreements
• Comply with legal and regulatory obligations

Retention periods may vary according to the type of information, purpose of processing and applicable legal requirements.

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no online system, storage system or electronic transmission method can be guaranteed to be completely secure.

Because Lumtiva operates an international ecommerce business and uses global service providers, personal information may be processed in countries or regions other than where you live.

Where required by applicable law, appropriate safeguards are used for international transfers of personal information.

Depending on your location and applicable law, you may have certain rights regarding your personal information.

Privacy rights may be subject to exceptions or limitations under applicable law.

To exercise an available privacy right, contact:

Please clearly describe your request. We may request information reasonably necessary to:

• Verify your identity
• Locate relevant records
• Protect customer accounts and personal information
• Confirm the authority of an authorized agent

Where permitted by law, an authorized agent may submit a request on your behalf subject to appropriate verification.

We will respond within the period required by applicable law and will not unlawfully discriminate against you for exercising an applicable privacy right.

Our Services are not directed to children.

We do not knowingly collect personal information from children below the minimum age required by applicable law.

If you believe a child has provided personal information inappropriately, please contact service@lumtiva.com .

Our website may contain links to third-party websites, applications, platforms or services.

Those third parties operate under their own privacy policies and terms.

Lumtiva is not responsible for the privacy practices, security, content or activities of third-party services.

We encourage customers to review the privacy policies of third-party services they choose to use.

We may update this Privacy Policy from time to time to reflect changes in:

• Applicable laws
• Technology
• Our Services
• Business practices
• Privacy requirements

When changes are made, the revised Privacy Policy will be posted on this page with an updated “Last updated” date.

Where required by law, additional notice may be provided or consent obtained for material changes.