If you have a question about a Lumtiva skincare product before placing an order, our team can help clarify available product information, ingredient details, directions for use, order details and general store policies.

When contacting us about a specific item, including the product name or product page link can help us understand your question more quickly.

For questions about an existing order, please include your order number and the email address used at checkout when contacting our support team.

This information helps us locate the relevant order and review available details regarding processing, shipment or delivery.

Need help understanding how to use, store or care for a Lumtiva skincare product? Send us the product name together with a short description of your question.

For questions about ingredients, application instructions or product packaging, include the relevant product details whenever possible.

If the issue is easier to understand visually, you may also include clear photos of the product or packaging.

If your order arrives damaged, defective or contains an incorrect item, please contact us as soon as possible after receiving the package.

Please provide your order number along with clear photos of the item, packaging and any visible damage or discrepancy when applicable. These details help our team review the situation efficiently.

If you would like to request a return or have a question about refund eligibility, contact our support team before sending an item back.

Eligible purchases may be requested for return within 30 days of delivery, subject to the conditions and exclusions described in Lumtiva's Return Policy.

Our team can provide the appropriate next steps after reviewing your request.