Shipping Policy
Learn about order processing, shipment timing, tracking, delivery considerations and other shipping information.
VIEW POLICY →Easy Policy Access
LUMTIVA STORE POLICIES
Easy Policy
Access
Shopping should come with clear information. Find the Lumtiva policies that explain ordering, shipping, returns, privacy, payments and the terms that apply when you use our store.
Clarity in every detail.
Return Policy
Review return eligibility, the 30-day return window, return conditions, the request process and information about approved refunds.
VIEW POLICY →Privacy Policy
Understand how personal information may be collected, used, processed and handled when you interact with Lumtiva.
VIEW POLICY →Terms of Service
Review the terms that apply when accessing, browsing and using the Lumtiva website and its services.
VIEW TERMS →Terms of Purchase
Find information about placing orders, pricing, payment, order acceptance and other purchase-related conditions.
VIEW TERMS →Your Privacy Choices
Access available privacy choices and information about applicable privacy rights, preference controls and advertising opt-outs.
VIEW OPTIONS →FIND IT FASTER
Not sure where to look?
Start with what you need help with. Each policy provides more detailed information for that part of your Lumtiva shopping experience.
BEFORE DELIVERY
Where is my order?
Start with our Shipping Policy for processing, shipment, tracking and delivery information.
AFTER DELIVERY
Need to request a return?
Review the Return Policy before sending an item back so you can check eligibility and the required steps.
PRIVACY & TERMS
Looking for the fine print?
Our privacy and terms pages explain how the store, purchases and applicable information practices are handled.
STILL NEED HELP?
We can help you find the right information.
If you have a question about an order, skincare product or Lumtiva store policy and you're not sure which page applies, contact our Customer Support Team.
Support is available Monday–Friday, 9:00 AM–6:00 PM Pacific Time . Email us at service@lumtiva.com .