Lumtiva is an online skincare and beauty brand offering thoughtfully selected skincare essentials, including products for cleansing, hydration, moisturizing, targeted care and everyday self-care routines.

Our aim is to make skincare feel more approachable, comfortable and easier to incorporate into daily life.

The Lumtiva website, available at lumtiva.com, is operated by Shenzhen Lexingsheng Trading Co., Ltd.

Lumtiva provides customers with information about and access to skincare, beauty and related self-care products.

The website is intended primarily for personal shopping, product research and related customer service purposes.

Visitors may browse available products, review product information and specifications, compare options and place orders subject to the terms, policies and notices published on the website.

We make reasonable efforts to present our products clearly and accurately.

Product photographs may contain skincare accessories, decorative objects, towels, botanical elements or other styling materials used for demonstration purposes. Unless specifically stated in the applicable product description, these additional items are not included with the purchased product.

Actual product colors, packaging appearance or visual presentation may vary slightly because of factors such as:

• Lighting conditions
• Photography
• Screen and monitor settings
• Device display settings
• Reasonable packaging, production or batch-related variations

Product volume, weight, packaging dimensions and other specifications may be subject to reasonable manufacturing tolerances.

Before placing an order, customers should review the complete product description, ingredient information, intended use, directions, warnings, size or volume and any other relevant specifications.

Products purchased from Lumtiva should be stored, handled and used only for their intended cosmetic or skincare purposes and in accordance with the instructions provided for each individual product.

Customers should review applicable ingredients, warnings, usage directions, expiration information and storage requirements before using a product.

Where applicable, customers should pay particular attention to:

• Ingredient information and known sensitivities
• Recommended application method and frequency
• Warnings relating to sensitive areas or contact with the eyes
• Storage temperature, heat and sunlight restrictions
• Expiration dates and period-after-opening instructions
• Product-specific hygiene and safety recommendations

Cosmetic products should be kept away from children where appropriate. Packaging and removable components should also be stored safely.

If a product causes unexpected irritation or an adverse reaction, discontinue use and seek appropriate professional guidance when necessary.

To the extent permitted by applicable law, Lumtiva is not responsible for loss, damage or injury resulting from:

• Use contrary to supplied instructions
• Misuse of a product
• Unauthorized modification or alteration of a product or its formulation
• Improper handling or storage
• Use after an indicated expiration date or outside applicable usage periods
• Failure to follow supplied warnings and precautions
• Use outside the product's intended purpose

Nothing in this section excludes or limits any responsibility that cannot lawfully be excluded or limited.

The Lumtiva name, visual identity, website design, photographs, graphics, product descriptions, written materials, layouts and other original content appearing on lumtiva.com are owned by or licensed to Shenzhen Lexingsheng Trading Co., Ltd. , its applicable affiliates, licensors or content providers.

Except where permitted by applicable law, these materials may not be copied, reproduced, republished, modified, distributed, transmitted, displayed or commercially exploited without appropriate authorization.

Personal and non-commercial use of the website is permitted provided that the content is not altered, misrepresented or used in a manner that infringes intellectual property or other legal rights.

The Lumtiva name, logo, visual elements, product presentation and other identifying materials may be protected by applicable trademark, copyright, unfair competition and other intellectual property laws.

You may not use Lumtiva branding in a manner that is likely to cause confusion, falsely suggest an affiliation or endorsement, or otherwise misrepresent your relationship with Lumtiva without appropriate authorization.

We make reasonable efforts to keep lumtiva.com available, secure, accurate and functional.

However, access to the website may occasionally be interrupted or limited due to:

• Scheduled or emergency maintenance
• Technical updates
• Hosting or server issues
• Network interruptions
• Security procedures
• Third-party service disruptions
• Circumstances beyond our reasonable control

We therefore cannot guarantee that the website will be continuously available or entirely free from errors.

The website may rely on or provide access to independent third-party services, including:

• Payment processors
• Shipping and logistics providers
• Shipment-tracking services
• Analytics providers
• Advertising platforms
• Social media services
• Customer support tools
• Ecommerce and technology providers

Third-party providers operate independently and may maintain their own terms, policies and privacy practices.

To the extent permitted by applicable law, Lumtiva is not responsible for the independent content, operation, availability, security or privacy practices of third-party websites or services.

Our online store uses Shopify as an ecommerce platform and technology provider.

The platform provides technology that enables us to display and sell products through lumtiva.com.

Products offered through the Lumtiva store are sold by Lumtiva, operated by Shenzhen Lexingsheng Trading Co., Ltd. , rather than by Shopify.

Questions relating to Lumtiva products, orders, shipping, delivery, returns, refunds or customer service should therefore be directed to Lumtiva.

Independent platform providers may process certain information or provide services according to their own applicable terms and privacy policies.

Orders submitted through lumtiva.com are subject to the applicable terms and policies published on the website, including our:

• Terms of Service
• Privacy Policy
• Shipping Policy
• Return Policy
• Payment information
• Other applicable notices or conditions presented during checkout

Submitting an order does not automatically guarantee acceptance.

Where permitted by applicable law, an order may be reviewed, declined or canceled for legitimate reasons such as payment authorization problems, suspected fraud, inventory discrepancies, pricing errors, inaccurate shipping information or other circumstances that prevent us from reasonably fulfilling the transaction.

If an order is canceled after payment has been successfully collected, any applicable refund will be handled in accordance with our published policies and applicable law.

Nothing in this Legal Notice is intended to exclude, restrict or waive consumer rights, warranties, remedies or protections that cannot lawfully be excluded or limited.

Purchases through lumtiva.com are also subject to our Terms of Service, Privacy Policy, Shipping Policy, Return Policy and other applicable store policies.

If any part of this Legal Notice conflicts with mandatory consumer protection law applicable to a particular transaction, the applicable mandatory legal requirements will prevail.

Information available through lumtiva.com is provided primarily for general shopping, skincare product-information and customer-service purposes.

While we make reasonable efforts to maintain accurate and current information, website content may occasionally contain typographical errors, technical inaccuracies, outdated information or omissions.

Where permitted by applicable law, we may correct errors or update product descriptions, ingredients and specifications, availability, pricing, website content or other information when necessary.

Nothing in this section affects rights that customers may have under applicable consumer protection laws.

We may update this Legal Notice periodically to reflect changes involving:

• Our business operations
• Products or services
• Website functionality
• Technology and service providers
• Applicable legal requirements
• Company information
• Store policies

When changes are made, the revised version will be published on this page with an updated “Last Updated” date.