Orders are typically prepared for shipment within 1–3 business days after payment is successfully confirmed.

During holidays, promotional periods or periods of unusually high order volume, processing may require additional time. We appreciate your patience while our team prepares your order.

After processing, estimated delivery is generally 5–10 business days. Actual delivery time depends on the destination, shipping method, carrier network and local delivery conditions.

Eligible orders with a merchandise subtotal of US$39 or more qualify for complimentary standard shipping. Any applicable shipping charges are shown during checkout before payment.

Once an order has been dispatched, available tracking information will be provided so you can follow its journey. International shipments may also be affected by customs processing or local carrier delays.

When tracking information becomes available, you can use the tracking number provided with your shipment to check the latest delivery status.

Please allow some time after dispatch for the carrier's tracking system to register and display the first update.

If your tracking status remains unchanged for an unusually long period, contact service@lumtiva.com with your order number for assistance.

If your purchase isn't right for you, eligible items may be requested for return within 30 days of delivery.

Returned skincare products should generally be unused, unopened, in their original condition and accompanied by the original packaging, labels and any included components.

Opened or used skincare products may be subject to additional restrictions for hygiene reasons, subject to applicable consumer protection laws. Eligibility remains subject to the conditions stated in our Return Policy.

If an item arrives damaged, defective or different from what you ordered, please contact our support team within 7 days of delivery.

Include your order information and clear photos of the product and packaging when applicable. This helps our team review the issue and provide the appropriate next steps.

Please retain the affected product and its packaging until our support team has reviewed your request and provided instructions.